A new law has come into force that provides consumers with greater rights and protection in relation to unscrupulous rogue traders. This new law is called the Consumer Protection (Amendment) Regulations 2014 and here’s how it benefits you.
What do these new Regulations do?
The regulations give consumers new rights where traders commit misleading or aggressive practices. A trader misleads you if they tell you something about the goods or services that they are selling you, or about their company, that is designed to lead you into agreeing to purchase from them when in fact the information is untrue or not completely true. Examples of such practices are when a trader:
What types of transactions are covered by the Regulations?
There are three types of transaction that are covered by the new Regulations:
What are my remedies under the Regulations?
If a trader is misleading or aggressive towards you and the transaction is one of the types listed above, you will have three possible remedies:
1.Unwind the contract/agreement with the trader and get your money back – to do this you must complain within 90 days of the transaction and must be able to give the goods back or reject the service you have purchased. So for example, you would not be able to give back something that you had already consumed and would not be able to reject a service that you had already taken advantage of.
In relation to payment that you have made for a fine/penalty, you will only be able to get this back if you did not in fact owe the money.
2. Receive a discount – for goods or services under £5000 in value, you will have the right to a fixed discount as follows:
The above is just examples of the type of issues that will fall into the appropriate categories. In reality this will be decided on a case by case basis.
3. Receive damages – you can claim damages where the loss that you suffer exceeds the price paid for the goods or services. This can be for distress and inconvenience.
For further information about this or any other legal or consumer issue visit Dean’s website.