UK consumers have been spending millions buying online this year, but you need to surf with caution, as despite having greater rights when shopping online many consumers are still being fobbed off when trying to return goods. What’s more, a number of household brands are amongst the worst offenders. Here’s a round-up of some of the stories that Dean Dunham has been advising on.
Have you got back from being abroad only to find that your smart phone or mobile broadband operator has stung you with a massive bill for your holiday usage? For many the answer will be yes. It would appear that as soon as you step foot out of the country it becomes a licence for the mobile network providers to print money. In the last few years the EU has come down hard on mobile phone operators forcing all European networks to play by their rules. As a result, there are now caps on what they can charge and these caps are being slashed again by July 2014. Dean Dunham explains your rights.