Clarks Shoe Fitting Service

The Clarks shoe shop (children's section) in Bromley was very busy when we arrived at 2.30pm. Understandable as it is the last week of the school holidays with lots of parents remembering that their child needs new shoes.

However as I had made an appointment, which is a service now offered at Clarks shops, I was seen very promptly. An appointment can be made online, in store or by phone. This was really appreciated as the day before I had a 45 minute wait for a school uniform slot at another store.

The assistant was very helpful and friendly. My daughter had her feet initially measured on a stand up machine, which read both her size and foot width. As with most of us one foot was slightly smaller than the other one, but not to such a degree that different sizes were required. Clarks do offer an "odd shoe scheme" for those children who do require different sizes for their feet.

The school range included the bootleg fashion styles.  These come in half sizes as well as the narrower widths. Mathilde's chosen style was in stock. The assistant assessed the fit by doing the six point check which included checking that there was room between her toes and the end of the shoe, ensuring that there was room on top of the shoe by pressing across the top of the shoe, and by ensuring that the shoe was not loose at the back. The assistant watched my daughter walk around the shop. My daughter's feet are narrow so an insole was recommended to try with the style that she had chosen.

Our experience was a very good one, in particular due to the helpful staff and the appointment system. I shall use the appointment system again when the next pair of shoes are required, as I expect once again I will be planning to buy them at the same time as everyone else! 

PWT rating: ♥♥♥♥♥

You can create and cancel store fitting appointments via the Clarks website. Alternatively you can call the Customer Care Centre on 0844 248 8408 and discuss your appointment with one of our friendly care team.